Non-Conformity closure by Client
Purpose
The purpose of this procedure is to guide the clients certified by OEQ, to initiate the corrective action to eliminate the root cause of the nonconformities in order to prevent recurrence.
The procedure defines the requirements for:
Investigating to determine the root cause for the non conformance.
Initiating corrective action to eliminate the root cause.
Monitoring the effectiveness of implementation of corrective action.
Maintaining the results of corrective actions taken.
Scope
It is applicable to all Non-Conformities identified during Document review, stage-I, Stage-II, Surveillance audit, and any other special audit.
Definitions & Abbreviations
Top Management : Governing body of the organization made of MD/Director & EC
MD : Managing Director
CAR : Corrective Action Request
OEQ : OEQ Certification Pvt. Ltd.
MR : Management Representative.
CA : Corrective Action
Non conformance : It is the deviation from the defined criteria. It is a result of not complying with the requirements.
Corrective Action : Action taken to eliminate the root cause of the non conformance.
Procedure
Non - Conformity Identified by OEQ through following sources:
Document Review
Stage I Audit
Stage II Audit
Surveillance Audit
Initiate Corrective Action Request and submit to the Client
Define the problem / Non-Conformity
Identify Cross Functional Team to Solve the problem.
Process Owner to initiate interim Short-term Containment action.
Verify effectiveness of Containment action
Root Cause analysis (System/ Occurrence/ Escape)
Verify the Root cause
Process Owner selects and implements Corrective Action
Process Owner establishes elements to track effectiveness of C.A.
Verify the effectiveness of C.A.
Horizontally deploy C.A. in other areas / processes & close the corrective action request
Update all other Procedures/Work Instructions.
Submit the CAR's along with supporting Documents.
Verification of CA by OEQ auditor (Surveillance / Follow up Audit).
Close the CAR and forward to OEQ office along with audit report